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New Patient Info

Welcome to Union Physical Therapy

Thank you for trusting us with your care here at Union. Whether you schedule via our online scheduling platform [Schedule Here], or over the phone with a member of our dedicated front-desk team, we are here to answer any questions you may have regarding your care, your billing/insurance questions or anything else you may need. If you need to cancel your appointment for any reason, we require 24 business hours notice. This means appointments that fall on a Monday will need to be cancelled/rescheduled the Friday before. Any late cancellations/no-show appointments will be subject to a $100.00 fee per our late cancellation policy.

In order to ensure our busy schedules don’t interfere with your ongoing care, we always recommend new patients schedule 3-4 follow-up appointments in addition to your initial evaluation. Once we’ve matched you with the perfect fit therapist, you will receive a confirmation email from our online scheduling platform, FullSlate. Included in this email will be links to all of your necessary paperwork. Please take the time to complete all parts of this paperwork prior to your visit.

For your first appointment, we recommend patients wear comfortable, athletic clothing in which your physical therapist is able to see and feel the treatment area we’ll be addressing in your visit. Union PT is also more than willing to offer you a freshly-laundered loaner pair of shorts or a top for your visit. Additionally, patients should bring with them a bottle of water for after your appointment.

The following enhanced precautions are being taken by staff and our patients for in-office visits.We are continuing to monitor this evolving situation and are making adjustments according to local and national health care authorities.

Pre-Visit Patient Screening

Each patient will be asked the following questions prior to their visit via a phone call prior to their appointment as well as upon arrival.

Do you have or have you had any of the following symptoms in the last 14 days?

Loss of smell/taste

        • Cough
        • Sneeze
        • Sore throat
        • Tightness in chest
        • Fever over 100.4 degrees

Have you been exposed to anyone including other healthcare professionals with a confirmed case of COVID-19 or the above symptoms in the last 14 days?

Have you been travelled out-of-state for any reason by means of public transportation including plane, bus, train, etc?

For patients that have recently travelled across state lines via public transportation, we are asking that patients receive a negative COVID 19 test 7 days after returning from their trip or to quarantine for 14 days prior to returning to in-clinic appointments. TeleHealth services will be available to these patients during it is safe to return to in-clinic visits.

Answering Yes to any of the following questions will automatically trigger a rescheduling of a visit until 14 days of your potential exposure to the coronavirus.

Additional Precautions

Union Physical Therapy staff will be taking temperature readings for both staff and patients upon arrival. Additionally, increased use of personal protection equipment will be worn by staff, including masks, scrub tops, and gloves (latex and non-latex available). Our entire staff is wearing KN95 filtering masks or equivalent which reduce the risk of exposure of our patients and our staff. Additionally, each treatment room, our waiting area and our main gym space has been fitted with HEPA air purification systems. Union PT has also increased to twice-daily cleaning practices and have added plexiglass shielding to our front desk area to ensure patients and staff are able to communicate safely.

We are requiring all patients to wear CDC face coverings during their in-clinic appointments. Gator or buff style masks do not provide adequate filtering for an in-clinic physical therapy visit. If you do not have a face covering available, we can provide one during your visit.

We are now selling KN-95 masks for $3.00. These masks reduce your risk of exposure and decrease the risk of exposure to those around you. We are recommending that patient buy and use these masks while in therapy to reduce the risk for everyone in the practice.

We are also limiting the volume of patients and we ask patients to please not bring any guests with them unless required for mobility or in the event the patient is a minor.

Upon arrival at the Good Shepherd Center in Wallingford, feel free to park in any of our free parking spots in either lot. When you arrive for your appointment (we recommend coming about 5 minutes early for your first appointment), please give our front desk team a call at 206.588.0855 and we will head down to complete our Health Screening Questionnaire (see above).

After you make your way up to our suite, we will collect you new patient paperwork and take a copy of your insurance card if appropriate. Your therapist should be with you within a few minutes or arrival.

Your initial visit as well as all of your followup appointments will each be one-hour long. During your initial visit, your therapist will discuss the issues surrounding your treatment and help devise a plan of care. They will explain each part of our treatment model and may use a combination of hands-on manual therapy, home exercise prescriptions as well as other specific treatment modalities best-suited to your conditions. After the completion of your visit, they will provide you with a Plan of Care referral. This note will have their recommendation for frequency and duration of care based on their years of experience. Feel free to bring this form up to our front office team to schedule all of these followups to ensure you are able to find appointments that work best with your schedule